Effective communication will help your employees become effective and efficient.



We’ll begin with the most important tip for managers on effective communication - Express your thoughts clearly. If you want your people to understand you, you must first organize your thoughts. Take the time to think through what you plan to say before you say it. The old phrase is "Getting your ducks in a row."

Also, keep in mind, that it's not just what you say, it's also how you say it. So Identify the appropriate words that will best communicate these thoughts, and then speak in the language of the listener. Trying for utmost clarity can make a major difference in how you relate to your employees.

Next, for effective communication, be willing to express your feelings: Those managers who are able to express their feelings are much more likely to be effective communicators than those who are not. This does not mean an irresponsible venting of emotions. Going that far won't help. Rather, express your feelings tempered with responsibility.

If you are incapable of or unwilling to express your feelings, others may view you as dull. Your people want to know where you are coming from. Especially in important situations. Tell them! Move beyond merely exchanging data and information. Enrich your communication with a clear expression of your feelings about the issues at hand.

Put yourself in the place of the other person: This is an important skill to develop. The effective communicator has empathy for the other person. Empathy is the ability to participate in another's thoughts or feelings. It is the ability to see the world through the other person's eyes. It is an attitude, a frame of mind, that has a profound effect on the quality of the communication. Empathy is what helps set the exchange as a living mutual relation.

Be "truly present" when engaging in interpersonal communication. Many managers appear to be preoccupied with other thoughts. Their body language conveys the impression that their thoughts are concentrated on something other than the matter at hand. Don't be guilty of this kind of behavior. Whenever speaking to another person, grant that person your full attention. Even if you have just 10 minutes to give, give the person 10 minutes of your undivided attention.

For effective communication, be a good listener: Sounds simple doesn't it' Yet, it has been estimated that no more than about 10 percent of the general population might be considered genuinely good listeners. That means that about 90 percent of us have room for improvement. It will be to your credit if you develop a reputation for being a good listener. Be an active listener and listen with understanding. Ask good questions. Paraphrase the key points that the other person has made. Check your perception of the person's feelings. Link the elements. Achieve unity. These are things that you can learn to do. It may not be easy, but making the effort will surely raise your effectiveness in interpersonal communication.

Postpone evaluation: Let’s say an employee is presenting a new idea for consideration, don't be too quick on the draw in evaluating it. Here’s why: So often, before they have really understood the idea, many managers determine it to be either good or bad. This stifles effective communication and could even cause the manager to miss out on some helpful, perhaps even important ideas. So do yourself a favor, whenever a new idea is being presented to you, discipline yourself to postpone your evaluation until after you have demonstrated that you completely understand the idea.

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